some logs: re: https://community.cypress.com/message/250077

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mish_288636
Level 2
Level 2
First like given

Hi, I've been getting numerous 'disappearances' and did manage to capture some of the Process Monitor log files.  Not sure if they captured anything useful but...

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DheerajK_81
Moderator
Moderator
Moderator
First comment on KBA First comment on blog 5 questions asked

Hello,

The following threads might be helpful:

Please try the steps mentioned in the above threads and let me know if it solves your issue. Looking forward to your reply

Regards,

Dheeraj

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4 Replies
DheerajK_81
Moderator
Moderator
Moderator
First comment on KBA First comment on blog 5 questions asked

Hello,

The following threads might be helpful:

Please try the steps mentioned in the above threads and let me know if it solves your issue. Looking forward to your reply

Regards,

Dheeraj

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Hello.. great information, thanks!

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Len_CONSULTRON
Level 9
Level 9
Beta tester 500 solutions authored 1000 replies posted

mish,

I believe I had the same thing happen to me.

In general, I had to:

  1. Uninstall Creator 4.3.
  2. Then I had to delete the entire directory:  "C:\Users\<PC_name>\AppData\Local\Cypress Semiconductor\PSoC Creator" and delete the folder named 4.3
  3. Reinstall Creator 4.3

This last step did the trick.

Apparently this folder is used to store cached info when running Creator.   The problem was created by corrupted cache info.  The uninstalled DID NOT flush this cache.  You have to manually remove this cache.

Question for Cypress:  If the issue is in  "C:\Users\<PC_name>\AppData\Local\Cypress Semiconductor\PSoC Creator" and delete the folder named 4.3,  can I just delete this folder without uninstalling Creator?

Len

Len
"Engineering is an Art. The Art of Compromise."
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joua_4825936
Level 1
Level 1

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