How to resolve the disconnect problem when BT LMP Unsiff from phone is not received?

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swli_3187821
Level 2
Level 2
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We used 43455 as our wireless speaker's BT/WiFi combo. Recently we found a random problem reported by our user.

The wireless speaker will BT disconnect from the phone or macbook and the reconnect randomly.

We recorded the BT transportation and found "LMP Unsniff" is not responsed by wireless speaker and the BT link will be timeout disconnect(And then reconnect).

error case:

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OK case:

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How to resolve this disconnect problem? Thanks very much!

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2 Replies
AnjanaM_61
Moderator
Moderator
Moderator
5 comments on KBA First comment on KBA 5 questions asked

Hi swli_3187821 ,

Could you please provide more details on this ?

Since the response is not received from the peer, issue could be with phone also .

- How often this is happening ?

- Did you tried with any other phone / peer devices ?

- Can you please provide the complete OTA logs and steps which you got into this issue?

Thanks & Regards,

Anjana

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Hi swli_3187821 ,

It will be great if you share the resolution / update of the issue.

Regards,

Anjana

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