Cannot program CYW920819EVB-02

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JaRa_2142141
Level 1
Level 1
First question asked First reply posted

Hi,

I have an issue trying to program the above evaluation kit using modustoolbox 2.1 on MacOs Catalina. The issue seems to be that the serial port is not detected:

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According to the release documentation there is a known issue with this and I need to contact Cypress support for a work around

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So could someone in Cypress support give me (and other mac users) the work around to program this board please.

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1 Solution
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Hi JaRa_2142141 ,

Below is the response from our software team :

If the customer has access to a Windows machine, we can provide them a utility and instructions to reprogram the USB bridge VID/PID, which will allow Catalina to recognize the device.

The reprogram utility and instructions can be found in the attachment.

Please let us know if it helps.

Thanks & Regards,
Anjana

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4 Replies
AnjanaM_61
Moderator
Moderator
Moderator
5 comments on KBA First comment on KBA 5 questions asked

Hi JaRa_2142141 ,

Will check with Software team for the steps for known issues and update you.

1. However could you please confirm if you tried recovery procedure and tried reprogramming ?

2. Did you check if the serial ports got enumerated or not ?

Regards,
Anjana

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lock attach
Attachments are accessible only for community members.

Hi JaRa_2142141 ,

Below is the response from our software team :

If the customer has access to a Windows machine, we can provide them a utility and instructions to reprogram the USB bridge VID/PID, which will allow Catalina to recognize the device.

The reprogram utility and instructions can be found in the attachment.

Please let us know if it helps.

Thanks & Regards,
Anjana

JaRa_2142141
Level 1
Level 1
First question asked First reply posted

Thanks - that worked for me

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ThanksJaRa_2142141  for the confirmation.

Regards,
Anjana

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