It seems that there is a problem in the device descriptor.
There is a good tool provided by Microsoft named "USBView"
This tool inspects the descriptors.
Please check this issue following the steps below.
1. Download the firmware to another board to check if this board is broken.
2. Please clarify which device class you are talking about. Is it a UVC camera? UAC device? HID device? Or Cypress vendor device?
3. Please attach the descriptor file for checking.