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I am trying to install the software referenced to in the CY4521 CCG2 Evaluation Kit.
I go to www.cypress.com, and see several possible options.
CY4521 EZ-PD CCG2 ISP (01/20/2017)
CY4521 EZ-PD CCG2 SETUP (01/20/2017)
CY4521 EZ-PD CCG2 SETUP ONLY (01/20/2017)
EZ-PD Configuration Utility (04/30/2019)
Every time I download CY4521 EZ-PD CCG2 SETUP and run it, I get:
"The installer is unable to proceed with the current operation. CyInstaller will start rollback operation.
Details
Error 1722. There is a problem with this Windows Installer Package.
A program run as part of the setup did not finish as expected.
Contact your support personnel or package vendor.
Action NewCustomAction1, location C:/Program Files (x86)\Cypress\EZ-PD Configuration Utility\CypressDriverInstaller.exe, command: /S"
I can successfully install CY4521 EZ-PD CCG2 SETUP ONLY, but it does not include the EZ-PD application.
When I install EZ-PD Configuration Utility, I get this message:
"The procedure entry point SetDifxLogCallbackW could not be located in the dynamic link library DIFXAPL.dll"
Then I get the same message I got when installing CY4521 EZ-PD CCG2 SETUP.
Advice?
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Hi,
Have you tried the installation package for EZ-PD Configuration Utility only?
https://www.cypress.com/documentation/software-and-drivers/ez-pd-configuration-utility
Regards,
Eddie
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I tried installing everything else, then installing the EZ-PD Configuration Utility stand-alone.
From my first mail:
When I install EZ-PD Configuration Utility, I get this message:
"The procedure entry point SetDifxLogCallbackW could not be located in the dynamic
link library DIFXAPL.dll"
Not reported in my first mail: The failing program is {Program Files (x86)\USB-Serial Driver\CyDriverInstaller_x64.exe
I used windows to uninstall everything published by Cypress.
Then I did another install from the 600+ MByte file I downloaded from the Cypress site.
Same failing result, same messages.
Unfortunately, Cypress software does a roll-back, deleting all the software it has installed, so it is hard to do anything with a partial install.
I can let the install fail, then pause before clocking "OK"
Now I see that the installer has made several files in
C:\Program Files (x86)\Cypress\EZ-PD Configuration Utility, notably CypressDriverInstaller.exe
C:\Program Files (x86)\Cypress\USB-Serial Driver, notably CyDriverInstaller_x64.exe, DIFxAPI.dll, and the directory DifxAPI
As background, this is Windows 7 Enterprise 64-bit (I thought it was 10...)
I run programs as Administrator
When I run CypressDriverInstaller.exe, I see "USB-Serial Driver Installer".
This invokes CyDriverInstaller_x64.exe
Then the installer deletes all the files it installed.
I need to get the Cypress USB-Serial Driver to install.
Any ideas?
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I went to Cypress and downloaded CypressDriverInstaller_1.exe
https://www.cypress.com/documentation/software-and-drivers/usb-serial-software-development-kit
I run this, and it fails with this information:
"Windows Driver Installer for USB-Serial Devices
Installation Aborted
Setup was not completed successfully.
System Failed Copying files to Windows Temporary Directory. Unable to proceed..."
This is not informative. It makes less of a message than the version I tried before.
I would not be surprised if it was having problems with the .dll too.
I see that this problem has been reported by someone (somewhere).
Cypress Semiconductor - USB - Known Problems and Solutions
Look for the word "Unable". No fix was supplied.
Need suggestions.
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Same problem here. Is there a solution?
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Installed Cypress drivers on co-worker's computer. Worked fine.
I looked at his file C:\Windows\System32\difxapi.dll. It is identical to mine.
Downloaded the processor processor monitor Procmon from Microsoft.
Once I got rid of the endless chatter by Explorer and uagqecsvcand svchost, and others, I see that the Cypress driver install program is opening the correct .dll
I think it is likely that the .dll is not the problem.
The driver install program is interpreting something wrong, or clobbering something.
Its error message is misleading.
I manually installed the driver to the starter kit.
Now, I have to get the EZ-PD software installed on my program.
The Cypress install program runs almost to the end, has a problem installing teh serial line driver, then deletes all the files it just installed.
I need to be told how to avoid this unnecessary destructive pass.
Who knows how to make the install script skip its built-in roll-back?
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My suspicions:
I tried to install the drivers for a Samsung Tablet on my Windows-7 laptop.
Drivers wouldn't install.
After much ineffective work, I found this site which shows how to manually install the CDC Serial Driver.
This site showed how to manually install a driver.
https://rootmydevice.com/install-adb-driver-windows-computer/
Following this procedure, I was able to install a driver which lets Android Studio connect to the tablet.
I plugged in a Cypress board instead of the tablet, and again I can't get the drivers to load.
I see a device called "CMCC ADB Device"/"Android ADB Interface".
This device is marked with a yellow exclamation mark, and reports "Device cannot start (Code 10), just like the Samsung ADB device,
I have been pursuing an install problem with the "CDC Abstract Control Model (ACM)", I believe from the Cypress driver install package.
I think my laptop is somehow rejecting new drivers. The samsung procedure worked around the problem by installing the driver as a legacy device.
If I could separate the driver installation from the install of the rest of EZ-PD Configuration Utility, I could make progress.
Is this the correct site to ask for help?
Or is there some sort of official service request I can make?