Does anyone know how to report PSoC Creator bugs?

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cross mob
maha_1664031
Level 1
Level 1

For me, PSoC Creator 4.2 frequently crashes silently while doing mundane things like scrolling a source window.

There is no error message, it just disappears.

However, the Windows event log has some information (pasted below) that might be useful for the Cypress developers but I can't find a bug database or issue tracker.

Does anyone know where to log this?

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Faulting application name: psoc_creator.exe, version: 0.0.0.0, time stamp: 0x5a85e2fd

Faulting module name: ucrtbase.dll, version: 10.0.17763.404, time stamp: 0x93e4fbe5

Exception code: 0xc0000409

Fault offset: 0x000a51eb

Faulting process ID: 0x31d0

Faulting application start time: 0x01d524ee02909094

Faulting application path: C:\Program Files (x86)\Cypress\PSoC Creator\4.2\PSoC Creator\bin\psoc_creator.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: 92d0a492-2f66-464f-8bf8-fc3017c73c40

Faulting package full name:

Faulting package-relative application ID:

Environment:

PSoC Creator  4.2 (4.2.0.641)

Culture: English (United Kingdom)

OS Version: Microsoft Windows NT 10.0.17763.0

CLR Version: 4.0.30319.42000

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1 Solution
DheerajK_81
Moderator
Moderator
Moderator
First comment on KBA First comment on blog 5 questions asked

Your issue might be related to this: PSoC Creator May Crash when Run Concurrently with Visual Studio on Windows 10 - KBA226098

Please check if you have Visual Studio running parallelly with PSoC Creator. If you do, we recommend using either Visual Studio or PSoC Creator one at a time to avoid this.

Regards,
Dheeraj

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1 Reply
DheerajK_81
Moderator
Moderator
Moderator
First comment on KBA First comment on blog 5 questions asked

Your issue might be related to this: PSoC Creator May Crash when Run Concurrently with Visual Studio on Windows 10 - KBA226098

Please check if you have Visual Studio running parallelly with PSoC Creator. If you do, we recommend using either Visual Studio or PSoC Creator one at a time to avoid this.

Regards,
Dheeraj

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