1 Reply Latest reply on Jun 4, 2019 12:12 AM by SananyaM_56

    VisualiX eHD support for Windows 10

    mamac_4283786

      We've started using Gendex VisualiX eHD digital x-ray dental sensor. Everything works fine under Windows 7 but we had to migrate our systems to newer version of Windows 10 and this is where problem occurs. Driver was installed correctly but device keeps connecting and disconnecting. Gendex datasheet says that VisualiX eHD isn't supported:

       

      https://serviceimaging.com/kavo/download/miscellaneous/Compatibility/GX_Hardware_Software_Compatibility_3.7.0.pdf

       

      and now our question... is there any chance to get updated, working drivers ? Driver which comes along with GxPicture 3.8.1 (which is a required software working with VixWin dental system for Windows) is a Cypress Generic USB Driver for Windows Vista. Driver is attached in this post. Any help appreciated.