We followed proper guidelines as per the suggestion. Still it is recognizing as unknown device.
Yes, we connected Type C receptacle board to mother card.
In cypress blaster tool reference document, suggesting to unbound the windows driver to bound the cypress vendor driver.
Kindly suggest how to unbound the windows driver to bound cypress vendor driver and where we can get cypress vendor?
You can find the Cypress Vendor Driver in the HX3 blaster plus installation directory under HX3 Blaster Plus\drivers
To bind to vendor driver, go to device manager and right click on the USB Hub.
Select properties>Driver>Update Driver>"Browse My Computer">"Let me pick from list of available drivers"> Click on "Have Disk">Browse
Select the path of the driver file in location HX3 Blaster Plus\drivers and click "OK".
If this does not solve the issue, then I would recommend checking the USB traces for compliance and signal quality.