Within the .zip file posted here to the community, there are 2 files: installer and a .eml file.
Download both to a folder on your hard drive and install (they MUST both physically reside in the same folder).
Yes.But no use, issue still exist.
I would try Many times. but still only show “WICED Filters OFF”.
This is an extremely common issue.
Uninstall and make sure you download version 6.2.1 from here: WICED Studio Wi-Fi/Combo Docs & Downloads
Create a folder off the root called /WICED
Take the two files in the zip you downloaded off the community, place them in the /WICED folder
Go to the /WICED folder directly via MyComputer/ThisPC
Double click the installer.
If this does not work, please upload the install log to this post (there are other posts here which disclose where the log file is located); attachments can be added by putting the interface here into "Advanced Editor" mode (bottom right corner).
The applications team will then review the install log and make recommendations.
Thanks for your reply ...
Uninstalling now .......
W10 laptop ......
Still error.the log size has 3M, can you try with you WIN10 PC,here is my PC info:
java.version == 1.8.0 (Java 1)
java.vm.name == Java HotSpot(TM) Client VM
java.vm.vendor == Oracle Corporation
java.vm.version == 25.0-b70
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Oracle Corporation
java.vm.specification.version == 1.8
java.specification.name == Java Platform API Specification
java.specification.vendor == Oracle Corporation
java.specification.version == 1.8
java.vendor == Oracle Corporation
java.vendor.url == http://java.oracle.com/
java.class.version == 52.0
java.library.path == C:\Users\ken_zhang\AppData\Local\Temp\I1545814534\Windows\resource\jre\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\app1\product\11.2.0\client_1\bin;c:\app\product\11.2.0\client_1\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Users\ken_zhang\AppData\Local\Microsoft\WindowsApps;.
java.compiler == null
java.home == C:\Users\ken_zhang\AppData\Local\Temp\I1545814534\Windows\resource\jre
java.io.tmpdir == C:\Users\KEN_ZH~1\AppData\Local\Temp\
os.name == Microsoft Windows 10 專業版
os.arch == x86
os.version == 10.0.17134
path.separator == ;
file.separator == \
file.encoding == MS950
user.name == ken_zhang
user.home == C:\Users\ken_zhang
user.dir == C:\Users\ken_zhang\AppData\Local\Temp\I1545814534\Windows
user.language == en
user.region == null
By the way, i can't creat /WICED folder under MyComputer/ThisPC, i created folder as "C:\WICED”，and install wiced.
Mistake on my part "\" vs "/"
The applications team will take over from here as this is an unusual problem.
who can help me?
1 of 1 people found this helpful
Have you deleted all the related files from your AppData folder also? For me it is at C:\Users\riya\AppData\Local\WICED-Studio-6.1
These files are sometimes not deleted during uninstallation. Please make sure the files are deleted. For installation, kindly follow the steps mentioned by MichaelF_56 regarding creating a directory under C and keeping both installer and config.eml file in the same directory.
Following your advice， but still no use.
Would you please tell me who can handle this issue at ShangHai Cypress Office? I'll check it with him.Many Thanks.