can't reinstall PDL

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jusac_3935691
Level 1
Level 1
First reply posted First question asked

hi.

I tried to install PDL to E drive (USB memory), and it was succeeded.

http://www.cypress.com/design-guides/peripheral-driver-library-pdl-software-and-documentation-archiv...

PDLSetup_2.1.0_3-26-18.exe

But after removing the USB memory, and I tried to reinstall PDL to C drive, a fatal error (fatal.png) occurred.

It occurred on "repairing" PDF, so I guess some setting remains somewhere.

How do i repair it and reinstall PDL to C drive ?

thank you.

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1 Solution
GyanC_36
Employee
Employee
250 replies posted 100 replies posted 50 replies posted

Please check if there is any folder created at this location - > C:\Program Files (x86)\Cypress\PDL?

Which system are you using ? Once check the installed apps as well in your system.

The new PDL version 3.0.4 is available (http://www.cypress.com/design-guides/peripheral-driver-library-pdl-software-and-documentation-archiv... ). Please use the latest version.

-Gyan

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2 Replies
GyanC_36
Employee
Employee
250 replies posted 100 replies posted 50 replies posted

Please check if there is any folder created at this location - > C:\Program Files (x86)\Cypress\PDL?

Which system are you using ? Once check the installed apps as well in your system.

The new PDL version 3.0.4 is available (http://www.cypress.com/design-guides/peripheral-driver-library-pdl-software-and-documentation-archiv... ). Please use the latest version.

-Gyan

Thank you for your reply.

> Please check if there is any folder created at this location - > C:\Program Files (x86)\Cypress\PDL?

The folder was there. After removing that, reinstalling was succeeded. But at the same time, I also have done following.

・inserting USB memory (with no data. dummy E: .)

・execute installer

 -> "repair" processing has done with no error.

 -> and choose "Remove"

・reexecute installer to install

So I don't know what was the real cause, sorry.

thank you so much!

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