11 Replies Latest reply on Nov 26, 2018 8:49 PM by DheerajK_81

Update and Installations Stalling

thfuc_1031811 Oct 16, 2018 12:21 PM

I tried to update from PSoC Creator 4.0 to 4.1 today. The update stalled. There was no error message or window, just this sitting in my taskbar:

I then tried to uninstall everything and install 4.2 from scratch. That installation stalled in the same spot.

I have gone through: Troubleshooting PSoC® Creator™ Issues - KBA217546

but have not been able to find a solution.

When I run C:\Program Files (x86)\Cypress\PSoC Creator\4.2\Updater\PSoCCreatorInstaller.exe, I get an unhandled exception stating, "The given key was not present in the dictionary"

Any ideas?

1. Re: Update and Installations Stalling

DheerajK_81 Oct 16, 2018 11:13 PM (in response to thfuc_1031811)

Looks like there was some corruption during installation and might be the problem of incorrect registry entry.

Try reinstalling the PSoC Creator/Programmer after cleaning up registry entries by using this tool. CyInstaller installs several MSI files; each MSI file has its own unique registry entry. Before installing the MSI package, Windows checks whether a registry entry related to the MSI being installed is already available. If available, the installer skips the related step. Therefore, any incorrect registry entry can lead to installation issues.

Regards,
Dheeraj
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2. Re: Update and Installations Stalling

thfuc_1031811 Oct 17, 2018 10:53 AM (in response to DheerajK_81)

Thanks. I used the tool to remove all entries related to Cypress and removed all folders that were suggested in the Solution Guide. I still get the same issue. I have gone through this process 3-4 times now.
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3. Re: Update and Installations Stalling

thfuc_1031811 Oct 22, 2018 8:48 AM (in response to DheerajK_81)

Any other suggestions to get PSOC Creator up and running again?
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4. Re: Update and Installations Stalling

DheerajK_81 Oct 22, 2018 10:17 PM (in response to thfuc_1031811)

Please try the following to check if there are stray keys present:

Use Win + R to open the run window. Type regedit to open the registry editor. Once the dialog box opens please navigate to HKEY_CURRENT_USER\Software\ and check if you have a folder named Cypress. If present, then please go ahead and delete it. Then perform a complete reinstall of PSoC Creator from the following link: http://www.cypress.com/products/psoc-creator-integrated-design-environment-ide

Let me know your observations.

Regards,
Dheeraj
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5. Re: Update and Installations Stalling

thfuc_1031811 Oct 23, 2018 11:08 AM (in response to DheerajK_81)

I re-downloaded "PSoCCreatorSetup_4.2_es100_b641.exe", used regedit to delete all Cypress registry elements, used the "RegistryRepairApplication.exe" to confirm Cypress was not installed, deleted the Cypress folder in C:\Program Files (x86), disabled my antivirus software, and ran the installer. It still fails in the same way.
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6. Re: Update and Installations Stalling

thfuc_1031811 Oct 23, 2018 11:24 AM (in response to DheerajK_81)

After the installation stalled, I killed it with Task Manager and ran the installer that had been unpacked to "C:\Program Files (x86)\Cypress\PSoC Creator\4.2\Updater". I got this error:
Here is the full message:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Cypress.CyInstaller.Core.CyCatalogMgr.GetInstallationList()
   at Cypress.CyInstaller.Core.CyCatalogMgr.SetInstallationMode(CyInstallationType type)
   at Cypress.CyInstaller.Core.CyInstallerCore.SetInstallationType(CyInstallationType type)
   at Cypress.CyInstaller.Gui.CyInstallerWizard.optionsPage_NextButtonClick(Object sender, WizardPageCancelEventArgs e)
   at ActiproSoftware.Wizard.WizardPage.a(WizardPageCancelEventArgs A_0)
   at ActiproSoftware.Wizard.Wizard.a(WizardPageCancelEventArgs A_0)
   at ActiproSoftware.Wizard.Wizard.RaiseCommand(Command command)
   at ey.b(EventArgs A_0)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8793 (QFE.050727-8700)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
PSoCCreatorInstaller
    Assembly Version: 21.108.278.8
    Win32 Version: 21.108.278.8
    CodeBase: file:///C:/Program%20Files%20(x86)/Cypress/PSoC%20Creator/4.2/Updater/PSoCCreatorInstaller.exe
----------------------------------------
cykitcustomizer
    Assembly Version: 21.108.278.8
    Win32 Version: 21.108.278.8
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/cykitcustomizer.DLL
----------------------------------------
cyinstallercore
    Assembly Version: 21.108.0.0
    Win32 Version: 21.108.0.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/cyinstallercore.DLL
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8681 (QFE.050727-8600)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8791 (QFE.050727-8700)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
cyinstallergui
    Assembly Version: 21.108.0.0
    Win32 Version: 21.108.0.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/cyinstallergui.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8653 (QFE.050727-8600)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8773 (QFE.050727-8700)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
cyinstallerlibs
    Assembly Version: 21.108.0.0
    Win32 Version: 21.108.0.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/cyinstallerlibs.DLL
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.7057 (QFE.050727-7000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Security
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8784 (QFE.050727-8700)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Security/2.0.0.0__b03f5f7f11d50a3a/System.Security.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.7057 (QFE.050727-7000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Data.SqlXml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.8773 (QFE.050727-8700)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Data.SqlXml/2.0.0.0__b77a5c561934e089/System.Data.SqlXml.dll
----------------------------------------
cyinstallertracking
    Assembly Version: 21.108.0.0
    Win32 Version: 21.108.0.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/cyinstallertracking.DLL
----------------------------------------
ActiproSoftware.Wizard.Net20
    Assembly Version: 3.0.144.0
    Win32 Version: 3.0.144.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/ActiproSoftware.Wizard.Net20.DLL
----------------------------------------
ActiproSoftware.WinUICore.Net20
    Assembly Version: 1.0.104.0
    Win32 Version: 1.0.104.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/ActiproSoftware.WinUICore.Net20.DLL
----------------------------------------
ActiproSoftware.Shared.Net20
    Assembly Version: 1.0.104.0
    Win32 Version: 1.0.104.0
    CodeBase: file:///c:/program%20files%20(x86)/cypress/psoc%20creator/4.2/updater/ActiproSoftware.Shared.Net20.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
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7. Re: Update and Installations Stalling

DheerajK_81 Oct 26, 2018 12:04 AM (in response to thfuc_1031811)

Have you by any chance chosen Notepad as the default program to open bat files?

Regards,
Dheeraj
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8. Re: Update and Installations Stalling

thfuc_1031811 Oct 26, 2018 12:09 PM (in response to DheerajK_81)

Good idea, but no. Batch files open in a command prompt on my computer. I just tested another one to confirm.
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9. Re: Update and Installations Stalling

DheerajK_81 Nov 13, 2018 9:39 PM (in response to thfuc_1031811)
As it mentions in the error, can you try to do the following:

Open Windows Run command. Shortcut=> windows key + r.
Type "microsoft.net" - MS .Net folder opens up.
Open "Framework"/"Framework64" folder(based on your processor).
Select specific FW version folder e.g. "v4.0.30319"
Open config folder.
Machine.config will be available there

Please search for jitDebugging in that file and then set the value to false. Check if this works.

Regards,
Dheeraj
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10. Re: Update and Installations Stalling

thfuc_1031811 Nov 16, 2018 8:57 AM (in response to DheerajK_81)

"jitDebugging" did not exist in either C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config\machine.config or C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config
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11. Re: Update and Installations Stalling

DheerajK_81 Nov 26, 2018 8:49 PM (in response to thfuc_1031811)

Okay. Do you have any sniffer attached during the install? Please disable any such softwares which might be interfering with the install.

Regards,
Dheeraj
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