FX3 can not work on Win7

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cross mob
GaCh_1398516
Level 1
Level 1
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Dear sir,

We have a product use FX3 on the web camera. But we have a problem about video display. Our FX3 can display UVC on the Win10 PC side, but can't work on the Win7 OS (Black screen). We don't heva any idea for that. Could you help provide some commend to fix this issue? Thank you.

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ManaskantD_51
Employee
Employee
Welcome! 25 solutions authored 10 solutions authored

Which endpoint are you using for streaming (BULK or ISOC)? What is the resolution you are trying to stream?

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YangyangC_06
Employee
Employee
750 replies posted 500 replies posted 250 replies posted

Hi Gary,

Please install BUS HOUND to capture USB log for debugging. In addition, please add debug print statements to help us locate the root reason.

Regards,

Philip

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