Question: I am having issues with my Neuron software/compiler and my application code, where should I go for support?
Since Echelon creates most of the software and firmware for the Neuron product, they are the best resource for any code/application issues. If you are having a hardware IC failure, then please feel free to open a failure analysis case with Cypress.
Echelon Technical Support can be found on http://echelon.com/support/ . Support is available in the form of responses to questions submitted to Echelon via telephone, fax or e-mail.