Update Manager Error with Authenticated Proxy Server - KBA82631

Version: *A



Why do I get the following error message: "Unable to get updates from update server. Please check for network connections / Contact Cypress support" 



The Cypress Update Manager does not work with authenticated proxy servers, which require credentials to access the internet. You can order a free CD or download the ISO file.

To order a CD, go to the following links:

To download the ISO file, go to the following links:

After you download the ISO file, burn a CD or mount the ISO file. For instructions, see Mounting ISO Files and CD Burning